Stay Strong - Live Long

World leading New Zealand premium ingredients blended into the finest of innovative Health, Beauty, Nutritional, Organic and Wellness products

Delivery & Shipping Options and Prices

Orders shipped within New Zealand

New Zealand orders over $35 get FREE DELIVERY via courier post. Delivery target is next day once you receive your shipping confirmation.
The shipping times are from when your order is dispatched from our warehouse in New Zealand. You will receive an email from us as soon as your order has shipped.
We endeavour to ship all orders within 24 hours but can be up to 48 hours depending on the time the order is placed.

Orders under NZ$ 35.00

  1. Parcel post: $3.00 Delivery target is up to 3 working days and for rural areas up to 5 working days. No tracking no signature required
  2. Courierpost: The cost is worked out at the checkout before you finalise your order but an average price is below $9.00. Delivery target is next working day with tracking and signature required. Delivery to rural areas will take 2 days longer.

Orders shipped outside of New Zealand

The shipping times are from when your order is dispatched from our warehouse in New Zealand, you will get an email from us as soon as your order has shipped.
We endeavour to ship all orders within 24 hours but can be up to 48 hours depending on the time the order is placed.
Shipping costs are based on the weight and dimensions of the parcel. These are calculated at the checkout once you have selected form the shipping options displayed. Your shipping costs are displayed in your checkout BEFORE you purchase your items.

There are two options

  1. International Airmail, Delivery in 5 to 12 days. No signature and no tracking. Shipping to your home. P O Box or APO address.
  2. International Courier: Delivery in 4 to 8 days. Signature required with tracking.Shipping only to your home or workplace. NOT to PO boxes or APO addresses.

Delivery and Shipping Policies

Payment

Your payment must be received before we process your order. If there is a problem or a delay with your payment we will contact you.

Order Cancellation

You can cancel your order up to the point when we begin processing it. We ship promptly so you need to be quick. Once processed your order can no longer be cancelled or refunded unless returned or the product is faulty or damaged upon arrival.

Shipping Confirmation

When we have processed your order we will email you a shipping confirmation. It will include the courier information and tracking information.

Delivery Time

When you choose the delivery method, we show an estimated delivery time. This should be treated as a guideline only and the actual time can increase due to factors beyond our control such as adverse weather, airline delays and customs delays for orders shipped to addresses outside New Zealand.

If your order fails to be delivered within our delivery time estimation, please contact the courier company directly for information. You can use the track and trace information shown in your shipping confirmation online. If your goods fail to be received after one further week, then please contact us.

Customs Duty, VAT, GST and Import Regulations

The above delivery time-frames make not allowance for orders which are held for inspection by the customs officials in your country. Customs import regulations vary from country to country and change from time to time. We cannot know all the customs regulations your country has in place and therefore it is up to you to ensure your country's import regulations allow for the the import of the items you are ordering.

NZ Nutristrong cannot be held liable for refund or replacement of any orders or costs arising which are a result of import regulations by your country, We cannot be held responsible for any refund, replacement or costs associated with the confiscation of goods by your countries customs officials or any other government body.

Any duties or taxes which are imposed on the items by your countries customs is beyond our control or influence and is your responsibility. If however any order is returned, in a re-saleable condition, to NZnutristrong by the customs officials in that country we will refund the cost of the items, less any and all shipping costs incurred by NZnutristrong

USA - No Duty or Sales Tax on orders shipped to the USA

USA Customs does not charge for customs duty or sales tax. However they do require time to process your parcel.

UK VAT and Handling Fee

If your order is over £15, HM Revenue & Customs will charge you VAT when you import goods into the UK via Royal Mail. If your order does encounter VAT then Royal Mail will also add a handling fee and this is typically £8. These charges are payable by you to Royal Mail when your parcel arrives. You will be notified by Royal mail of this cost. We cannot declare gift on any parcels sorry or under declare the price as Royal mail will seize the parcel

Other Countries

Please check with your local Customs website for thresholds and charges that apply.

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