Answers to your questions

Below are some of our commonly asked questions. We hope to provide a satisfactory answer however if you are unable to locate something specifically that is not listed in our FAQ section, we are happy to assist you. Please contact our customer services team https://www.nznutristrong.co.nz/contact

About Us

NZ NutriStrong brings you world leading highly advanced and functional premium ingredients that are produced here in New Zealand and blended into formulations that make the very best of high quality natural health supplements, skin care, beauty care, organic, wellness & nutritional products. With its temperate climate, natural environment, unique flora and fauna and wealth of sustainable resources, New Zealand is the ideal location to make use of locally sourced ingredients, many of which are organically produced, to create high quality natural health products. This gives New Zealand the status of a world leader in this arena. We value our customers all over the world and promote healthy living and lifestyle and guarantee 100% pure satisfaction. We have a team of experts in the field of natural health who promise to bring you excellence in customer service and ensure that your shopping experience is unique.  More information about us can be found on our About Us page.

Q: Why should I shop with NZNutriStrong?

A:

At NZ NutriStrong, we have sourced the finest of quality products that are unique to New Zealand, and produced right here in New Zealand. Products are formulated from a wide range of natural ingredients originating from dairy such as Colostrum, marine such as NZ Green Lipped Mussel, oils both marine and plant sources, fruits such as Kiwifruit, Bees such as the Unique Manuka Honey and lanolin such as skin care balms and creams; also from plants and herbs that have been used in traditional medicine for thousands of years. We provide our customers with an excellent selection of New Zealand Brands that continue to develop and offer premium quality products from trusted sources throughout New Zealand.

Q: Where is NZNutriStrong located?

A:

We are located in  Southern Auckland,  between the Central North and Northland of the North Island, New Zealand. Known as the "City Of Sails" Auckland is rated as the third most liveable city in the world where vibrant city style and spectacular landscapes go hand in hand. Auckland is an urban environment where our people live within half an hour of stunning beaches, harbours, hiking trails, volcanoes and several enchanting holiday islands of the the Hauraki Gulf. A diverse and mulitcultural city, Auckland is home to the largest Polynesian population in the world.

Q: How can I contact NZNutriStrong?

A:

Our contact details are listed in the Contact Tab at the top of every page on the site.  Our Details Telephone: +64-9-951 0621 Fax: +64-9-414 6015 Postal: PO Box 259274, Botany, Auckland 2163 New Zealand Office: 54e Sir William Avenue, East Tamaki, Auckland 2013, New Zealand Email:  sales@nznutristrong.co.nz If you would like to send us a message, then please visit our Contact Page and use the form to send an on-line message.

Q:What Brands do you supply?

A:

NZNutriStrong is synonymous with leading New Zealand suppliers who take great pride in supplying premium world leading natural quality ingredients packaged with love and care to suit our customers needs all over the world. Please visit our Brands page which is located at the top of every page on the site for more information. Each product on our site has an information tab about the product brand.

Q: Does your company offer medical advice?

A:

NZNutriStrong sell Natural Health products only. We are not a medical centre and we are not medically qualified. Therefore we cannot advise or recommend. We have a team of experts in the field of natural health that are happy to assist you and each product on our site provides a product overview and description to help you make a well informed decision. The information on our website is to be used as general information only and is not a substitute for professional medical services or advice. The onus is placed on our customers to be responsible for their own health concerns. We do however advise you to seek the advice of your health professional or medical practitioner if you have any questions regarding the suitability of any of our products prior to placing an order, especially if you are taking any medications that may be interacted with a health supplement.

Q: Does your company provide information about product ingredients?

A:

This is a mandatory requirement that all active ingredients are listed. Yes we provide a list of ingredients to match the product label where readily available for us. The list of ingredients is included in the product description tab for every product we stock. There are however some inactive ingredients that are not included in the ingredients list on various products. Commonly used in the manufacture of dietary health supplements, for example, silica, cornstarch and magnesium stearate these ingredients are simply fillers. Should you have any concerns or questions about a particular product please contact us and we will be happy to provide you with the details of the supplier for further information. Always check the label first before using particularly if you do have a sensitivity towards any inactive ingredients. Seek advice from your health practitioner or medical professional prior to ordering if you have any concerns.

Q: Does your company sell gift vouchers?

A:

Yes we sell Gift Cards to our customers. These make a great gift for someone special. With a two-year expiry date, there is plenty of time for your gift recipient to choose that perfect item. We will email you or the person you choose to receive the gift card with your personal message. Our gift cards can be redeemend on our website or any of our affiliated partner sites. You can redeem a card either in part or full. Any remaining balance may be used at a later time. Please select the Gift Card tab at the top of  any page on our site and you will be directed the the Gift Card page. You can select the gift card value of your choice and simply add to cart. It's that simple!

Q: What are my payment options available?

A:

Visa and Mastercard are the preferred payment method for our customers around the world. These choices are available to you and will be shown on our checkout page at the time of payment.

Q: How do I place an order?

A:

We accept orders via telephone, fax, email or online. For online ordering, please follow these instructions: If you know the product that you need then using the "search here" box on any of our web pages is the easiest way to find products. You can search on the product name, active ingredients or supplier. Another good way to find products is to choose a category from the list under the "Products" tab at the top of any of our web pages. To select products you can click on the "add to cart" button. This will add the goods to your shopping cart. After you have selcted the goods you wish to oreder, you can place your order by proceeding to the checkout by clicking the "Proceed to Checkout" button. This navigates you to a secure checkout page where you will be required to provide your email address, shipping address details and preferred method of payment details. There is a final step where you will be required to click on the Complete & Pay button. You will then be updated with a confirmation of your order by e-mail. You will receive this immediately after placing your order. If it does not arrive promptly, please check your SPAM or junk e-mail folder in case it has been detained there. If so please add NZNutriStrong.co.nz to your safe sender list.

Q: Do I need to create an account with NZNutriStrong?

A:

No you do not, however we recommend that you do. If you are a first time shopper with us you have the choice when going through the checkout to remain an anonymous customer or to create an account. The choice is yours but there are some worthwhile convenience options and privileges become available to you if you do create an account with us. If you choose to remain anonymous then your details will not be saved so next time you shop with us, you will need to enter your name and address information again. On future revisits you will not be able to see your order status, or do a one click repeat order next time. To create an account with us, all you have to do is enter a password at the end of the checkout process and that is all there is to it! Quite simple it is. Your details will be there for the next time you shop with us as long as you use the same email address and passsword that you created your account with. If you do not want to use a password then your address information will load automatically. All you will be required to do is add your credit card information as we do not store that and click "Complete & Pay". If you have an account you can view your past order history and the shipping status for each order. To save time you can click on any one of those to make a re-order.

Q: Where does your company ship from?

A:

We only ship from New Zealand which is located is the South Pacific Ocean region near Australia.

Q: What countries do you ship to?

A:

We are able to ship to all countries.
If you choose either Registered Post or a Premium Courier service, you will be required to sign for the goods upon receipt. If you are not at home at the time of delivery, a notice will be left with instructions from the Courier company on where to collect your parcel. Alternatively, we are happy to ship to a work address.A shipping confirmation with tracking information will be emailed to you when your order is shipped.

Q: How long will it take for my order to arrive?

A: